3. What information is collected and how is it collected?
HelpyFinder™ collects personal data about you when you purchase, use, or benefit from HelpyFinder’s services or products or when this data is given to HelpyFinder™ by third parties, such as companies employing you or your relatives, insurance companies, private medical insurers, assistance companies, financial institutions, medical service providers, travel agencies and similar companies, that are permitted to share this personal data.
“Personal data” includes information that will allow someone to identify or contact you, including, for example, your full name, address, telephone number (professional & home) or email address, gender, date of birth, nationality, family status (dependent), Geographical location, industry sector information related to professional activity, status (expatriate or traveler) and destinations.
Personal data may include aggregated data or data that, by itself, does not permit the identification of individual persons, such as statistics on the number of expatriates and travelers that are eligible in a member company to receive assistance services or the number of people visiting the HelpyFinder™ website or mobile application each month.
You provide certain personal data to HelpyFinder™ when, for example, you: (a) raised an emergency request by our application; call our emergency number (if you opted for this service); (b) contact us as part of an NGO assessment; (c) contact us to receive medical consultancy and patient support services; (d) contact us to receive security consultancy and security services; (e) order services and products from HelpyFinder™ websites; (f) submit forms through our web sites; (g) access services through a downloadable electronic application for mobile devices (“App”);
Subject to your agreement to the applicable terms and conditions, you may access services through the App, including but not limited to travel health and security information and other services which may be added by HelpyFinder™ from time to time.
The App provides personal information including your or your organization’s HelpyFinder™ Membership Number, as well as the email address of your mobile device. To enable location-specific services, the App also collects and divulges your location. The App also periodically provides information concerning your usage of particular App features. You also provide information to us when you choose to email data to us, or you participate in volunteering help support and service initiatives.
HelpyFinder™ will only gather data that is relevant for the purposes for which it will be used and will not gather excessive or unnecessary data.
HelpyFinder™ shall take reasonable steps to ensure that data is reliable, accurate, complete, and current, bearing in mind its intended use. You have a responsibility to keep the data you provide to us updated and we will take reasonable steps to facilitate this.